Privacy Policy

Last updated: 26th June 2019

Haio is committed to ensuring that your privacy is protected. Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures we have in place to protect your privacy. In this privacy policy, we refer to "Haio" as "us", "we" or "our".

We may change this policy from time to time. If we make any changes, they will be made available on this page.

What we collect

We collect personal information that you share with us when you contact us or interact with us through our website, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of the Haio website or progress in a job application.

How we use cookies

We may use cookies and similar technologies to collect non-personally identifiable information from you and to customize your use of the website. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited.

Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time (Note: you may need to consult the help area of your browser application for instructions). If you choose to disable cookies or refuse to accept a cookie, this may prevent you from taking full advantage of the website.

We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

How we use your data

We process your personal information under the legal basis of consent and legitimate interest. In submitting your information, you agree for us to use your personal data in the following ways:

  • To respond to your queries and requests;
  • To communicate with you;
  • To provide you with updates about your Haio application/project;
  • To provide services and support for any application/project you make/submit;
  • To provide updates to you about any changes to Haio’s policies, terms and conditions and any other matters which we may need to tell you.

Links to third parties

We may provide links to other websites which are not operated and controlled by Haio.

We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.

Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information to contact you directly, you may change your mind at any time by emailing us at hello@haio.design

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Haio, 35 King Street, Framework, Bristol, BS1 4DZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.