Storebox is an innovative, high-growth storage startup that operates 17 sites across the UK and Ireland. We partnered with them to design, build and deploy a suite of proprietary digital products which allow them to drive more business and operate all their sites completely autonomously.
When Storebox first approached us their business was rapidly outgrowing their existing technology stack. With a major growth push imminent we were set the task of making Storebox a best-in-class digital player. The aim: to allow the business to run storage locations across the country completely autonomously.
We designed, developed and deployed 3 bespoke digital products for Storebox: a flexible marketing site built in WordPress, a custom e-commerce booking application and an admin portal to manage orders and automations.
Succesfully rolled out across the UK in Q1 2020 the KPI metrics will follow shortly.
Designing tech to scale
Architecting the perfect solution
In the first phase of the project, we quickly mobilised a cross-functional team of strategists, product designers and technical experts to assess the current state of play and plan a path to becoming best in class.
Working in close collaboration with Storebox we utilised a number of design sprint and technical scoping activities to clearly understand the business, its long term goals as well as the day to day details.
From here we went through a period of rapid iteration and collaboration with Storebox and it’s customers to prototype and test the proposed digital services.
“Haio were recommended to us by a trusted investor. Their ability to conceptualise and document our entire business process was extremely helpful. They were thorough and systematic in their approach but also had real design flair – a difficult combination to find! Overall very happy to have worked with Haio and would not hesitate to recommend them to anyone looking for a professionally designed and built digital property.”
Automating the process
How we enabled huge operational cost savings
One of the key design challenges was distilling the complexity of Storebox’s operational requirements (unit allocation, assigning keys, pricing plans, flexible move in dates and so on) into a simple and coherent journey for the customer.
On top of that challenge, we also had to automate the entire process to ensure customers could quickly and easily access their units. Our booking application handles all this complexity by providing the customers with the right details are the right time.
The end result is a far more streamlined experience for the customer, huge savings on operational overheads and less reliance on manual error-prone processes.
“The Storebox project is a perfect example of how powerful a good agency/client relationship can be. The collaboration and trust throughout the project from both teams has allowed us to create something fantastic together that’s delivering results. We can’t wait to see where it goes next!”
Powering a flexible marketing site
As the first touchpoint for the customer, getting the marketing site right is a vital component for conversions. Using our expertise in user experience (UX) design we worked with Storebox and customers to create a conversion driven sales funnel.
Built-in the highly flexible Gutenberg block-based WordPress framework the Storebox e-commerce team also has complete control to develop and iterate the site content and layout going forward.
Centralising data to improve operations
A further frustration with the existing tech infrastructure was the incredibly fragmented nature of the data – split across a large number of applications and systems meant keeping track of everything was hard and time-consuming. As part of the project, we took time to speak to back-office staff to understand operational requirements and blockers.
Through this process and tieing in with our work on the new booking application we were able to either build faster custom solutions or integrate and automate third-party processes into a new admin site.
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